Jackson's is simply the best equipment rental experience ever. The equipment is world class, their knowledge on matching you to the right ski is impeccable, and the service is beyond belief!!! Second year in a row our family had the privilege of renting from Jackson's, and we recommend them to all.
Emily and Jackson not only run a good business, they are customer focused and appreciate the time, cost, and experience so many travelers are trying to balance. They truly want you to enjoy your experience on the mountain; and are earnestly active to replace, adjust, and guide your equipment needs. As a bonus, I don't believe I was ever "processed" as fast with rentals as I was there, and will continue to use Jackson's as our base camp too. -- TN Dad
Jackson's Base Camp is our go to for rentals. They have a great location at the base of Park City and the friendliest and fastest service I have experienced at any rental facility. We will definitely continue using them in the future.
A fantastic ski shop experience. The staff, equipment and their helpful and caring manner were second to none. Will recommend to others who want to visit especially from Australia. Jackson and Emily provide a wonderful experience from helping you with your boots to providing Campos coffee! Haven't experienced this service anywhere else in the world.
This is copied and pasted from my Yelp! review from earlier today:
I seldom write reviews but Jackson’s Base Camp does such a great job, I can’t not write one. First, last fall when we were looking to rent lockers for the year, Jackson’s had just set up their new locker room. We needed two and with them got 12 demo days with each locker, and as new Parkites needed those demo days and a lot of advice on skis and which ones to purchase. Jackson, Emily and their staff are so welcoming, patient and willing to share their time and expertise—over the first few months of the ski season, they helped us hone in on what skis worked best for us. Second, their prices are very competitive (to date we have bought three pairs of skis, one pair of boots, multiple items of clothing, a ski tune and a ski wax). Third, they have state of the art equipment, such as the Wintersteiger ski tuning machine. Fourth, when you come off the mountain, they are there to help with your skis and boots and it is always service with a smile; not to mention a cup of hot coffee or hot chocolate from Campo’s at the end of the day. The lockers are very convenient—no hauling all your gear to and from the car every time you want to pop over to PCMR and get a few runs in.
I joke that Jackson’s Base Camp is like Cheers, where everybody knows your name! Thanks Jackson, Emily, Bailey, Erin, Trace, Stump, Benjamin, Colby, Kasey and Logan! And last but not least, Harley (Jackson and Emily’s dog).
Bottom line: if you need to rent, demo or buy skis and other gear, or get a wax or tune, make Jackson’s first on your list.
This is the best ski/snowboard shop I have ever seen. 5 star service and prices. They offer so many things that no one else offers and have 3x the selection of demo/boot rentals. The owner, Jackson, and his wife Emily are 100% honest and caring. I love this place, I would never go anywhere else. Everyone who comes here gets well taken care of. I can't say enough good about this place.
Walked into Jackson's Base Camp last Sunday looking to rent a demo package for a week of skiing in Park City and instantly knew I was in the right place! Erin was very helpful, she set me up with a package that was exactly what I needed for the conditions. Whenever I asked about upcoming weather changes or my destinations she changed the skis to meet the needs. I was never disappointed. And to top things off, they were there at the end of every day to take the boots off of my tired feet and serve me a hot cup of coffee. Thanks you Erin and team Jackson!
no wonder these guys are number one for ski rental in Park city. We've never experienced service like this....they help you on and off with your ski boots every day! yes! really! equipment is top rate. the staff are lovely and the position is second to none for access to the lifts etc. top business. thanks guys...sharon, steve and China
Everyone at Jackson's Base Camp is super helpful and friendly! We stored our skis overnight at the store, at no additional charge, so we did not have to transport them back and forth from our condo to the mountain. The location is great and the staff is the BEST!
I had an amazing experience with Jackson's. The shop in my home town did not carry a single boot in my size nor the brand that fits my feet. After some research and a few phone calls, I was told about Jackson's. They were super easy to work with and I got the boot that I needed!
My family will NEVER rent skis or snowboards anywhere else. The staff is so helpful and knowledgeable, and the customer service is beyond. I switched my snowboard boots out once (no extra cost) and my dad switched his skis and boots the day after a big snow for better performance (recommended by the staff, no extra cost). The customer experience is definitely their #1 priority.
Best service we've had at any mountain. The people are awesome, the service was awesome, and don't even bother knocking the snow off your gear, because even the dog is awesome, and he'll take care of it for you. 🙂
Brilliant service - friendly, knowledgeable and super helpful - not at all pushy. There is only one place to go to demo skis in Park City - and this is it.
Thank you Jackson & Emily - see you next year.
This was the best ski fit and feel that I have had in all of my ski trips. I feel like the staff really listens to your ski ability and fits you with skis that give you the greatest chance for success on the slopes.